Case Solution by Ankit Choudhary | IIM Kashipur

This is the solution for the business case by viden.io on How to sustain its brand equity. Submitted by Ankit Choudhary from IIM Kashipur.

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ITS IS A DETAILED STUDY ABOUT CADBURY WORMS CONTROVERSY (In October 2003). IT HAS THE REASON THEY HAD TO FACE THE CRISIS. CHALLENGES, ROLE OF FDA, INTERNAL AND EXTERNAL REPONSE AND HOW THEY FINALLY GOT A WAY OUT OF THE PHASE.
Showes the product policy of patanjali which can be a perfect example for any growing firm
        The Swadeshi Baba Bomb A Psychological analysis of Patanjali’s Rise Marketing through spirituality has become one of the best strategies to capture India’s market. Many spiritual organisations can be seen launching their products in the market. With Yoga and Pranayam being considered the prime facets of spirituality, Baba Ramdev has been able to woo the Indian population and gather massive support. Not only in yoga but baba and his brainchild - Patanjali has rocked the corporate space as well with Patanjali gearing up to cross 1 trillion mark in the next 10 years. Patanjali Ayurveda Ltd. has already overplayed the major companies like  Nestle, Godrej, Dabur etc. and is behind only HUL. Company’s revenue had doubled to Rs 10,000 crores during the last financial year. But in all these, one question is worth pondering upon. Why are consumers preferring only Patanjali while choosing from similar products when already experienced companies like Himalaya and Dabur also came up with the products which claimed to be herbal-made? In this case of ours, we tried to study this meteoric rise of Patanjali through a psychological lens. We found 3 factors to be majorly affecting Patanjali namely Baba Ramdev, it’s work culture and the consumers. And through a general secondary analysis, we have tried to decipher how it has affected Patanjali. Baba Ramdev: Patanjali’s steep rise has got many factors involved in it and one prime factor is the name of Baba Ramdev with it. Baba is seen as a brand ambassador and is also a central figure when it comes to planning and decision making for the Patanjali. It has got to do a lot with Baba’s personality and his reputation in public. So a personality analysis of Baba Ramdev would yield to our cause.   Physiological and Safety needs With no doubt, Baba Ramdev’s Physiological and Safety needs are assured. This ensures us the opportunity to analyse his other needs. To seek love, to be loved, to love ourselves With years of yoga teaching, he has gained huge popularity all over the world; he has already surpassed this level in the hierarchy of needs. He is loved by his followers because the latter believe that they owe their health to him. He also has a sense of love and respect for his followers. To seek self-esteem With the help of his reputation of a health crusader and a messiah for alternate health solution, he has acquired a great sense of self-esteem. It can easily be traced from his body language and his voice of opinion. Self Actualization Baba Ramdev is a self-aware person. He knows his strength and loves to play on it. This fact is clearly stated from some of his interview scripts. He is loving and caring or at least presents himself to be. Ramdev Baba has got an opinion of his own. He has founded an institution called Bharat Swabhimaan to instigate and voice his political thoughts, thus his opinions are not paralyzed by others. He works towards a public rather than the personal goal- his sole motto for promoting swadeshikaran of products. Patanjali, under the guidance of  Baba Ramdev, has prospered a lot in recent years due to his sole interest to increase sales rather than profit. This proves that he is working for a greater cause. He presents himself and other employees of Patanjali as sevak. He not only considers himself to be working for a greater cause, but he also makes his employees believe the same. Baba Ramdev became paralyzed at a very young age of two and a half years. We can analyse this part of his life with the help of Post- Trauma Growth theory appropriately. After paralysis, he chose yoga to cure himself. This instills in him a sense of respect for yoga. This part of his life proves his resilience. At this point of time, he had started having clarity of what's most important in life. Quite in contrast to a normal life where a person pursues schooling, Baba chose to study ancient scriptures and yoga. Knowingly or unknowingly, Baba Ramdev had a sense of being for a greater cause right since his early years. Baba Ramdev worries less for acquiring material possessions and money. In case of Patanjali too, he executes the same attitude. He focusses more on sales of the company rather than profit. The Consumers Earlier the FMCG market, particularly the food and beverages was flooded with adulterated items that were detrimental to the health of an Indian customer. Patanjali has reached the households by targeting this citizen's belief of collective unconscious, termed by Jung, that is a repressed feeling in the mind of Indian citizens that Ayurveda has a potential to cure everything and herbs has got no side effects on our health. The customer's ego and conscious thoughts are protected by the defence mechanism- rationalisation, by which they may give self-justifying explanation “Baba ji ne kaha hai…” as a reason to assure themselves that they are in safe hands while using Patanjali product without any substantial proof. This is backed up by the Baba Ramdev’s tremendous job to break the concept of fear in common mass about the harm caused by Pranayam. Moreover, the word of mouth, publicity, yoga campus and free health check-ups has also conditioned the minds of the customer on Patanjali’s behalf. In future Patanjali will be seen more customer, that will look over the use of the traditional product as a trend and the customer base will increase as a result of conformity bias, that is the tendency to behave similarly to the others in a group, even if doing so without any rational judgement.The younger population is watching their parents following Baba Ramdev’s yoga lessons and using Patanjali products. They will also start using the Patanjali products as a result of the identification process, given by Freud, by which the younger population will try to incorporate their parent's values in future. Patanjali’s work culture: Patanjali follows a peculiar work culture based on the lines of Indian traditions and values. Baba Ramdev, Acharya Balakrishna and Ram Bharat ( Ramdev’s brother) are considered as gurus and often greeted by touching feet by the workers as a symbol of respect. There is a centralised system of administration with most of the decisions being taken by the 3 men at the top with consultation from executives. There are not any standard roundtable meetings as it used to happen in a normal firm but a subtle Indian version of assembly wherein Baba Ramdev sits on an elevated place and everybody sits on the same floor. There is an existence of Gurubhai culture wherein employees consider themselves as the disciples of the same guru and thus, equal. With the tinge of the tradition, Baba has been able to create an environment of acceptance, genuineness and empathy.(Carl Rogers person-centred perspective). this unconventional approach to the business might also bolster creativity and innovation. The employees see themselves not as normal workers of a firm but as workers of a swadeshi movement and thus the work is recasted as seva, as a contribution to a bigger cause i.e. the mother India. As a result of the above, often the workers do not mind low wages and Patanjali is able to produce effectively and at a lower cost, thus outsmarting the competition. With this concept of Seva, workers are able to realise both the intrinsic and the extrinsic goals of theirs and thus feel greater satisfaction.(matching hypothesis) With all the above, Patanjali has been using the best of the management techniques and technologies of the west and has also set a benchmark in the supply-chain management. Conclusion With deep understanding, Baba Ramdev has been successful in blending the ancient knowledge of Ayurveda with the modern technology. He is never seen as a corporate conservative, rather he has an image of a colourful crusader of swadeshi. Under him, Patanjali has created a benchmark in the Indian market in a very short time. The customers have also started seeing this as their support to Made in India campaign. The rise of Patanjali has also indicated that the future of  Indian market is not only depended on the technology and modernity but also on how well a company can play upon the fears and sentiments of the public.
The document discusses the mission, vision and strategic intent of the Patanjali Ayurveda Ltd. It also tries to point out the strengths and weaknesses of the organisation and its products.
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