Knowledge in Business Administration

IIM Kashipur_Vivek Kumar

It is solution of the case study given by viden.io to make the platform sustainable in colleges and at the same time smoothen the difficulties faced while using the platform

IIM Kashipur Avinash Kumar Pankaj

It is solution of the case study given by viden.io to make the platform sustainable in colleges and at the same time smoothen the difficulties faced while using the platform.

Quality Mgt

Mr. Pronovost discusses four principles that the hospital considers critical for patient safety: ·       Every system is perfectly designed to achieve the results it gets ·       To ensure safe design: standardize, create checklists, and learn when things go wrong ·       Recognize that safety principles apply to teamwork as well as to technical procedures ·       Teams make wise decisions when there is diverse and independent input These principles help to persuade nurses and doctors that the delivery of health care is science and not an art. To emphasize the first principle, Pronovost points out every care provider must recognize that high and low-quality care is the product of a system, not an individual. To overcome the false statement that “personal effort controls everything,” he encourages providers to view health care quality as a function of training and supervision, teamwork, distractions in the work environment, and department or institutional problems, among other factors. Each of these could contribute to or defend against harm but most of the part invisible to those who are not trained to look for them. We have to admit that we are fallible. The second principle is safe design. All staff can promote safe design by standardizing work processes. For an example, for placing central lines they reduce the 8 steps of collecting the equipment needed into 1 step by putting a cart which stores all the equipment to improve the performance of the system; creating independent checks to ensure critical processes are completed correctly; and having a structured process in place to prevent the recurrence of mistakes. The third principle emphasizes the importance of communication among team members. The majority of conflicts among healthcare teams can be caused due to “decoding errors;” that is, misinterpretation caused by the use of vague language. For example, when a doctor says that a patient “can leave when their vital signs are stable” or asks the nurse to “hold the tube feeds if the patient is not tolerating them,” the nurse may have a different interpretation of stability and tolerance than the physician. Hence, physicians need to give precise directions and nurses need to ask for clarification if they are uncertain what the physician means. The principle is simple and transformative because we all use ambiguous language. The relation between the two, sender and receiver, and how much they know each other affect the outcome of the communication. The fourth principle stresses upon the importance of teamwork. It’s not just doctor giving order to the nurses rather asking their inputs for decision making. The metaphor Pronovost uses to clear his point is: “don’t play man down.” This is a reference to sports teams that are disadvantaged by the loss of a team member to the penalty box. “Involving a nurse not only gives you a better hand in patient care and doesn’t compromise your control as a doctor, it helps you make better decisions”.

Case solution - Business Plan

Sample Business plan developed by the students of IIM Ranchi . Give a brief idea of all the things that one need to look for while working on a B-plan

case study

Case study on Urban ladder

Merger and acquisition

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intrapreneuship

how intrapreneurship can help building an organisation