Knowledge - 'The Coop-case study'

The Coop-case study

This study will gather the information about the customer experience at each restaurant and submit the analysis at The Coop. The service quality has a significant impact on the customer turnout. The external professio...See more

nal inspectors will be hired who will go to the restaurant by keeping their identities secret and rate the service and food quality. Ultimately, they will be experiencing everything that a normal customer would. However, this study will not include the quality inspection of the kitchen area and the cooking method.

Added: 5 years ago