Knowledge in Operations Management
Creating the Service Environment
Services Opearations Strategy: Lovelock & Wirtz Services Marketing Chapter 10 Summary
Srikanth Vasantada
Managing People for Service Advantage
Services Opearations Strategy: Lovelock & Wirtz Services Marketing Chapter 11 Summary
Managing Relationships and Building Loyalty
Services Opearations Strategy: Lovelock & Wirtz Services Marketing Chapter 12 Summary
Organizing for Change Mngmnt & Service Leadership
Services Opearations Strategy: Lovelock & Wirtz Services Marketing Chapter 15 Summary
Labour Dispatch System Used in Gucci
The article discusses the Labour dispatch system used in Gucci and its legal implications.
Kumar Saurabh
Operational managment
The ppt is about product life cycle operational managment
Upasana Asmita
Inferential Statistics
Inferential statistics is one of the two main branches of statistics. Inferential statistics use a random sample of data taken from a population to describe and make inferences about the population. Inferential statistics are valuable when examination of each member of an entire population is not convenient or possible.
Operation and Supply Chain Management Club, IIM Kashipur
Service Blueprinting: A Practical Technique for Se
The article proceeds as follows. First we present conceptual and managerially relevant issues that serve as foundations as well as motivations for why blueprinting is so useful in the current competitive environment. Second we describe the foundational components of service blueprints. We then provide data in the form of five case studies showing the versatility and usefulness of service blueprints across industry and application contexts. We conclude with a discussion of general insights for service innovation practice and for cross-disciplinary research on service innovation.
7 QC TOOLS AND SYSTEMATIC PROBLEM SOLVING
7 QC TOOLS AND SYSTEMATIC PROBLEM SOLVING
Waiting Line Management
Outline •Definition •Components of the Queuing System •Waiting Line Models •Arrival Process •Service process •Single Server Line •Multi Server Line •Power of Pooling •Capacity & Service Level Implications •Commercial Implication of Waiting Line •Insights into waiting line design •Case Delwarca Software
A method of choosing facilities
Centroid Method •Used for locating single facilities that considers existing facilities, the distances between them, and the volumes of goods to be shipped between them
Project Management Basics
•What is a project? –A series of related jobs, usually directed toward some major output and requiring a significant period of time to perform •What is project management? –Planning, directing, and controlling resources (people, equipment, material, etc.) to meet the technical, cost, and time constraints of the project